Skill Development
-
Duration:
3 hrs
-
Skill:
Public speaking, Interpersonal communication, Decision-making, Networking skills, Professional ethics, Relationship management -
Certification:
Reliance Foundation and NSDC
-
Credit:
2
-
Level:
Beginner
-
Eligibility:
Graduate
-
Status:
Not Started
Customer Service Aviation (Tourism)
This Certificate Course in Customer Service Excellence (Aviation) equips you with the essential knowledge and skills to thrive in the dynamic aviation industry.
Through modules covering the industry landscape, fundamental service principles, their application in aviation scenarios, and crucial soft skills development, you will gain a comprehensive understanding of how to excel in serving customers in this specialized field.
Module 1 – Introduction to the Aviation Industry
Module 2 – Principles of Customer Service Excellence
Module 3 – Applications in Aviation Industry
Module 4 – Customer Service Soft Skills
